For the primary time ever, homeowners of latest vehicles may have the best to restore or service their autos at an unbiased supplier of their alternative, notes Filum Ho, CEO of South African auto elements and glass specialists Autoboys.
These homeowners gained’t be locked into restrictive embedded motor or service plans, and automobile producers gained’t be allowed to void warranties if homeowners select to go along with an unbiased service or restore supplier.
Until now, South Africa has been distinctive on the planet when it’s come to these restrictive embedded motor and repair plans. This is why the Competition Commission began a course of in 2017 to carry our nation extra according to locations such because the US, Europe and Australia.
As a consequence, on 11 December 2020, the Commission revealed its finalised set of tips for the automotive aftermarket.
These tips — which can go into impact on 1 July this year — embody a number of changes that can enhance competitors.
Importantly, these changes mark a serious victory for customers. Here are 5 issues that you just want to know in the event you’re contemplating buying a brand new automobile from July this year.
Dealerships, OEMs can’t lock you in
As per the brand new tips, automobile producers (often known as Original Equipment Manufacturers or OEMs) can not impede you from looking for service, upkeep, or mechanical restore work in your new motorized vehicle at an unbiased Service Provider (ISP) of your alternative.
What’s essential to notice right here is that you just as the patron nonetheless have the best to search these sorts of companies out of your accepted dealership, however you now have the extra choice of going to an ISP in the event you so want.
Unbundling of plans at level of sale
There shall be an unbundling of upkeep plans and repair plans on the level of sale from the acquisition worth of the motorized vehicle. This will enable customers to train alternative concerning whether or not or not they need to buy the upkeep plan or service plan from their dealership or from an unbiased supplier.
This is frequent apply elsewhere on the planet. In the occasion the place a automobile is written off, OEMs and unbiased suppliers should switch the upkeep plan or service plan to a substitute automobile. Dealerships or unbiased suppliers even have to disclose all data concerning the upkeep and restore of their autos, in addition to the phrases and situations thereof.
You can match non-original elements
Consumers shall be ready to match unique or non-original spare elements, whether or not by an accepted seller, motor-body repairer, or an ISP, in the course of the in-warranty interval. The high quality of those elements shall be handled according to shopper safety legal guidelines, in addition to present warranties.
Consumers ought to look out for what are referred to as OEE, or Original Equipment Equivalent elements. These have the identical specs and security options as OEM elements however are offered at decrease costs. Interestingly, OEE and OEM elements are sometimes made in the identical factories and are solely differentiated by their branded markings.
More accessible dealership selections
In South Africa, motor dealerships have historically been giant, multimillion rand showrooms, located primarily in suburbs, cities and cities. There have traditionally been only a few dealerships located in townships or outlying areas.
A giant purpose for this has been that OEMs usually place particular necessities concerning, as an illustration, the procurement of furnishings, fittings and finishes in addition to the scale and placement of the premises.
But with the brand new tips, the Competition Commission has set out that OEMs should decrease the monetary limitations and placement necessities for brand spanking new dealerships to enhance their footprints. This should nonetheless be balanced with the necessity for financial rationale, but it surely may open up a complete new market.
Insurers should offer you extra alternative
Other changes outlined within the tips are set to notably affect the best way your insurer offers together with your repairs, particularly when your automobile elements fall out of their guarantee interval. These changes embody that insurers will want to provide customers extra alternative of repairers inside geographic areas for out-of-warranty repairs.
Insurers are anticipated to approve any repairer that meets their requirements and specs to undertake repairs on out-of-warranty autos.
Once the implementation date of 1 July 2021 comes and goes, and if customers bump into dealerships or OEMs which don’t adhere to these new guidelines, then these customers will nonetheless have recourse.
One choice shall be to lay an official grievance with the Competition Commission. A complaints kind on the Commission’s web site offers steering on this.
Read: Buying or servicing your automobile in South Africa: Things are about to change