South Africa has been introduced as the winner of the Most Favoured Offshore CX Delivery Location for 2021, in the Annual Front Office BPO Omnibus Survey on Thursday.
The award implies that the nation has been ranked as the high international location for business course of providers.
The business providers sector contains name centres, technical assist, and front and back office providers for multinationals and South African corporations.
In an announcement, minister of Trade and Industry Ebrahim Patel mentioned: “The rapid expansion of business process services is a tribute to the skills of young South Africans and evidence of what South Africa has to offer as a business and investment destination.”
South Africa was ranked quantity two, final year, and in the present survey, the nation has trumped India, the Philippines, Malaysia, Poland, Egypt, and Northern Ireland, to assert the high award for the first time.
According to the assertion, whereas the sector progress was interrupted by the outbreak of the COVID-19 pandemic in 2020 that led to the closure of companies, Patel issued rules throughout the lockdown that enabled name centres to assist native and international important providers to proceed to function.
“Further support was provided by the Presidential Jobs Fund during the pandemic. Together with the department of trade industry and competition incentives, the jobs fund supported 14 300 new jobs in the sector with R1.9 billion in export revenue,” it mentioned.
Patel mentioned the sector is a big and rising employer of labour. “The ‘re-imagined industrial strategy’ outlined by President Cyril Ramaphosa in 2019 laid the basis for growing established sectors (like clothing, poultry, sugar, and steel) and emerging or new sectors (such as call centres, the green economy, and digital industries).”
The assertion famous that the South African trade believed it’s poised to expertise even greater progress charges in the years forward.
“The industry has set its sights on supporting employment and investment by growing the export segment of the business services sector to employ tens of thousands of new workers in the next few years,” the assertion learn.
BUSINESS REPORT ONLINE