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SASSA relying on ‘core team’ of 10 employees

The Democratic Alliance (DA) revealed on Thursday 10 December that the South African Social Security Agency (SASSA) has a core staff of 10 employees which were assigned to help with the appeals course of of the R350 Social Relief of Distress (SRD) grants. 

This was revealed in a Parliamentary query submitted by the DA to the Minister of Social Development Lindiwe Zulu roughly three weeks in the past. 

“That is 10 people who need to assess thousands of rejected applications,” stated DA Shadow Minister of Social Development Bridget Masango. 



In the meantime SASSA has launched January 2021 cost dates for the usual social grants.

10 SASSA STAFF MEMBERS DEALING WITH R350 GRANT APPEALS?

According to Zulu’s reply, which The South African has seen, there’s a “core team” of 10 employees members who’re driving the appeals course of along with their different tasks. 

Zulu, nonetheless, stated an extra 24 employees members have additionally been assigned to help with the capturing and registering of appeals, whereas a minimal of two employees members per area has been educated to help, taking the overall to roughly 52. 

“The appeals, as with the applications, are systematically dealt with,” she stated. 

Zulu went on to say {that a} complete of 60 000 attraction emails have been acquired, which have to be attended to by the employees. 

“To date, more than 37 000 have been registered,” Zulu stated final month. 

‘NO WONDER THE APPEALS PROCESS HAS BEEN MARRED BY BACKLOGS’

Masango stated tens of millions of unemployed and poor South Africans utilized for the R350 grant. Thereafter, many had been knowledgeable that their functions have been rejected and rightfully started the method of interesting.

“It is now no wonder that the appeals process has been marred by backlogs of thousands of emails and phone calls. There has been no foresight at SASSA and the Department of Social Development (DSD) in bringing onboard temporary additional capacity to deal with this new function and to ensure that the appeals process is managed effectively and swiftly,” stated Masango. 

“SASSA had already been operating on a skeleton staff operation for most of the year. It boggles the mind how anyone would have thought that this process would run smoothly. How can a programme that has cost billions of rands be so thinly resourced?” she added. 

WILL ALL GRANT APPLICATIONS BE PROCESSED BY THE DEADLINE? 

Masango stated the revelation additionally casts severe considerations over SASSA’s deadline of 28 February 2021 to course of all R350 grant candidates. 

“Without any additional assistance to accelerate the application process and to deal with appeals, millions of South Africans will probably never gain access to this much-needed relief,” she stated. 

“The truth is, SASSA offices are under capacitated and ill-equipped to effectively deal with the existing backlog and it is up to the Department to show some leadership to address these challenges,” she added. 

When The South African contacted SASSA spokesperson Paseka Letsatsi for additional remark on the matter, there was no response. Calls have been additionally declined. 



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