So which mobile operator customers enjoy the best network high quality?

MTN and Rain have bookended the Q3 2021 Mobile Network Quality Report launched by MyBroadband, with the former sustaining its high position and the latter once more rated the worst mobile network supplier in SA.

“For the most part, the mobile network operators provide excellent service and products to their customers, and we’ve seen a steady improvement in network quality for most operators over the last few years,” says Marius Hollenbach, MyBroadband Insights Director.

The report was primarily based on 306 303 velocity exams carried out by 1000’s of MyBroadband Speed Test App customers throughout the nation.

Overall rating

The network high quality rating was calculated for every network utilizing obtain velocity (60%), add velocity (20%), and latency (20%).

MTN continued to guide the means when it comes to general network high quality:

  • MTN – 9.58
  • Vodacom – 6.25
  • Telkom – 5.18
  • Cell C – 4.09
  • Rain – 3.42.


According to the report, between July 1 and September 30, SA’s mobile customers loved a mean obtain velocity of 40.40 megabits per second (Mbps) and a mean add velocity of 13.66Mbps.

“The average download speed in South Africa increased by more than 10Mbps since the beginning of 2020, which is thanks to increased network investment and temporary spectrum issued to mobile operators during the lockdown,” in line with MyBroadband.

“This temporary spectrum helped mobile networks to increase their network capacity and improve their average speeds during the lockdown.”

MTN boasted the highest common obtain velocity, with its rivals significantly far behind:

  • MTN – 68.79Mbps
  • Vodacom – 39.37Mbps
  • Telkom – 29.24Mbps
  • Cell C – 19.88Mbps
  • Rain – 10.86Mbps.

Top and tail

MTN customers benefitted from a R50 billion network funding that has helped the mobile network operator prolong its protection, enhance its network high quality, and enhance speeds.

“MTN’s exceptional performance results from outspending its rivals on infrastructure investment over the past five years,” in line with MyBroadband.

Read: MTN to take a position over R170m in Eastern Cape network

Rain, in the meantime, had some ups and downs to deal with.

Its help and network high quality declined considerably when lockdown hit in April final year, in line with BrandsEye and Deloitte Africa’s 2020 South African Telco Sentiment Index.

Customers reported delays in service turnaround, a scarcity of response from the network supplier, and poor network high quality. These detrimental sentiments continued into the present year.

However, MyBroadband affords some context, explaining that: “Rain struggled with the rapid increase in subscribers and the additional data usage demands brought on by the lockdown.”

While many have recommended the network’s affordability method got here at the expense of buyer expertise, the report notes that Rain has “made significant strides in improving the size of its networks”.


Palesa Mofokeng is a Moneyweb intern.

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